Tides Reach, Whitehall Landing

Rear gate reported as not secure and front bin lid cracked. Overall excellent accommodation.

Great locationeasy walk into Whitby and seafront. House clean and functional just a couple of niggles re the bunk beds creaky and wobbly ok for a couple of nights. Enjoyed our stay.

Tides reach is a lovely place to stay in Whitby. Location is excellent, within a pleasant fifteen minutes walk to the centre of the town and the abbey. There is easily enough parking space for two cars on the front drive. The property was very clean and tidy on arrival and very comfortable. My only issue would be that there are one or two things that need attention. The woodwork at the bottom left of the en suite shower and some of the sealant around the edge of the flooring are what I noticed. Otherwise it is a very nice place to stay and thank you to the owners.

Lovely property in a really great location away from the hustle and bustle but only a 15 minute walk along the walkway of the River Esk to get into the centre and harbour etc. Highly recommended.

On a positive note the property is well situated it sleeps 8 and has 2 parking spaces. Its a really nice walk from Whitehall landing along past the river into town and we always try and stay in this area. On a less positive note the property really needs a deep clean and to get all the little maintenance issues sorted. When we arrived I had to chase a load of spiders out the downstairs toilet. Maybe the floor had been cleaned but you need to look up too. We had to go and buy a washing line as the retractable one in the garden was broken and we had kids with us so had to use the machine. We also fixed the back gate so it could be closed properly rather than pushing a log against it as had been done. The shaving light in the bathroom needs replaced. The window in the main bedroom doesnt open as the catch is broken so has been nailed shut with a bit of wood. And overall everything is just not that clean. My kids feet were constantly dirty if they were barefoot or in socks around the house. These all seem minor things but in the summer you have to pay a premium price for properties and all of the above could be really easily sorted with a little care and attention. In the downstairs hallway there are three awards from around 15 years ago from being a four star property. Maybe fix some of the easily fixable issues and this property could go back to being four star. Its not that at the moment and Id say its unlikely we would stay here again.

The house was amazing had a slight issue with a window but the maintenance guy ... The house was amazing had a slight issue with a window but the maintenance guy was out within an hour to sort,the house could do with a few uplifts but apart from that was great

Very clean and comfortable and convenient for town centre

Our second visit was very enjoyable. Two small repairs could be done, the cold cock in the main bathroom was leaking and the light for shaver did not work. Heating valves do not work correctly. The owner could save energy costs. Otherwise all fine as usual.

We have just returned after our New Year break, six adults one 3 month old baby and two dogs! We were slightly worried having read a few reviews. However, once again, we trusted Sykes Cottages, and they certainly didn t disappoint. The house was absolutely spotless, location excellent. There was everything we needed, glasses, crockery was more than ample. The house was lovely and warm. I can never understand the trivial grumbles. We would definitely return, and would highly recommend Sykes Cottages AND this property. Alan Benton Rotherham South Yorks.

Nice and comfortable had everything we needed for lovely family holiday

Lovely house and nicely situated to walk into the town. Parking space great right in front of the house. Cleanliness overall not great dust and cobwebs in some rooms and stains on all bedroom carpets offputting.

For the money I paid I was really disappointed to walk into a holiday home and have to tidy it up myself. . This was a treat for my parents after last years health problems we really needed this break. The property should be spotless as we left it so much better than what we walked into

Great house super location everything you could need for a great break. The only comment is that a check out of time of 9am spoils your last day especially as the check in time is 4.30 on the first day. A 10am check out time would be better now that we are now out of the Covid restrictions.

We booked this because when I rang and asked about bedroom arrangements they ... We booked this because when I rang and asked about bedroom arrangements they said there was a ground floor bedroom which they was but I did say my mother had mobility problems what they didnt tell me was the kitchen and living room was on the second floor so they must of expected her to stay in her bedroom all the time and no shower facilities on the ground floor either they really need to list their propertys in a correct manner we was really disappointed if it wasnt for a family member booking another apartment we would have had to go back home and miss our holiday also the property wasnt very clean I think they just rely on the previous people to clean it when they leave we certainly left it cleaner than we found it

Plus Side Quiet convenient situation Parking space most ... Plus Side Quiet convenient situation Parking space most important Minus Internet speed needs to be faster New television, unable to watch Netflix No Laundry basket

Lovely, spacious property located within easy walking distance of the town, with the added bonus of having an allocated parking space. Generally very clean but with one exception the extractor fan filters were caked with fluff and consequentially very noisy when being used. We chose not to use some of the china because it was chipped. The beds were creaky and some of the mattresses were not all comfortable. Some of the window safety handles on the first and second floor were broken. Appliance manuals were not always applicable to the current appliances in the property and, unfortunately, the web site for manuals contains no information at all. The 2 vacuum cleaners did not work. We have brought these problems to the attention of the owner who had advised that he is looking into the problems. That said, if the problems mentioned above are all addressed then we would have no hesitation in booking this property again or in recommending it to others. We had a great week at Tides Reach.

Lovely property great location all you could need for a pleasurable stay, We will be back again in April. Only negative is that the mattress in the upstairs double room could do with replacement.

This is a lovely, wellappointed property. Ideal for a large family group and close to the attractions of Whitby. We particularly appreciated the wellequipped kitchen and the large sitting room. The only reason I have put met expectations instead of exceeded expectations is that we have stayed in this property before. I must add that last year we had a disappointing experience with Sykes, but this year everything ran smoothly, thus restoring our confidence in the company.

Mattress in ensuite needs replacing Batteries in clocks need replacing Toilet ... Mattress in ensuite needs replacing Batteries in clocks need replacing Toilet roll holder in ensuite bathroom missing Council bin full on arrival not emptied until Wednesday No manual for washing machine

Home equipped with everything you need! Great self catering accommodation. Great location close to town but out of hustle. Play park was a big bonus. A bit more information on location of supermarkets would have been useful. As would info on re cycling and waste. Both beds on top floor in need of repair. Bedding and towels of good quality. Nice touch with tea coffee and milk on arrival. Would happily return

Brilliant location with easy access to both the Moors and the town. Good dog walks from the doorstep. 510 mins walk to the town, but well away from the crowds. The accommodation itself was very comfortable with a nice little courtyard garden. Having been brought up in the area it was really nice to experience Whitby this way. Particularly enjoyed getting in the early mornings and late evenings for a stroll when it was a quieter town

Under the current restrictions and with a later check in time I would expect any holiday house to be spotless. instead rooms had been superficially cleaned and did not meet our expectations. most rooms had cobwebs which could easily be removed but had been left. the bathrooms were had ingrained dirt. the seals round taps and the showers were mouldy. on arrival I had to go and buy batteries because none of the clocks in the house worked. the main lamp in the living room never worked even with a new bulb. there was no fire alarms. one of the catches on one of the kitchen windows was broken so the window could fully open. this is not acceptable when you are on the first floor and have a child. there is a huge crack in the player beside the front door. overall these may all seem petty complaints but when you rent a house for a week you would expect the basics to be right. I even had to go out and buy bleach for the kitchen sink due to the smell. this house has loads of potential and is ideal size for parties of 6 to 8 people and is ideally situated with two parking spaces. A little investment in this property along with a proper deep clean including moving the furniture and getting the filth underneath the couches is required .

Key lock proved impossible to use ,,,both front and back doors very difficult to ... Key lock proved impossible to use ,,,both front and back doors very difficult to open from outside ,,,a lot of cobwebs at ceiling height

Your customer service left a lot to be desired. Having booked a cot and high chair essential when you have a baby in the party and my wife rang to try and confirm this, she was at first kept hanging on the line for ages before getting through. She was then informed that because of GDPR you were unable to speak to me as my name was on the booking I am quite conversant with GDPR and fail to see how ordering a cot and high chair can be a personal identifier. You then failed to inform the changeover team about the cot and high chair, so it was not available in the accommodation when we arrived. Luckily for us, the cottage owner was very helpful and got the problem sorted out no thanks to you. It is little things like this which really matter when using a booking agent. If you could not sort out this problem, or be bothered to answer the phone in a timely manner, or communicate effectively with the cottage owner we would not trust you or recommend you in future. We have also heard negative feedback in the same vein from other people who have used your organisation sort it out!

Accommodation very comfortable and location within easy reach of Whitby town centre. It would have been nice have a BBQ in the garden. Our family had a lovely week there.

Lovely house, very convenient for walking into Whitby town centre. We were a party of 8 aged 16 to 72 with 2 dogs and the house accommodated us all easily and had everything we needed. We had a great time fishing for crabs all safely returned unharmed to the sea of course over the estuary railings 2 minutes walk from the house and enjoyed several days out to Sandsend, Robin Hood Bay and Scarborough. All in all a great holiday

Enjoyed our stay, lovely place for a large group.

1st the info is provided to help improve not just have a go The house is getting a bit rough around the edges in terms of decorative and carpets, and needs a proper full clean example bathroom shower black mold around edges, window blinds covered in dust, windows filthy, cobwebs all around house. front door needs painting and some maintenance on door lock, tv system lacks proper facility's eg sky or now tv ect. Kids room could do with small tv and games station. 1 last thing would be a facility to charge a electric car, even a 13amp water resistant socket would help, but a 7k wall charger untethered would be great and a fantastic addition to any property rented, in only a couple of years electric cars will be very common place. Overall we had a lovely few days, the house is warm and spacious with all required equipment. Attention to detail would be nice at this price point 518 for 4 nights is not cheap for febuary. Allowing pets is a very nice thing.

Lovely place to stay, very comfy beds and stylish house. Fantastic location. I would definitely recommend this place to stay.

There was a problem with one of the toilets which couldn't be fixed by the owner. Every thing else was fine.

Modern. clean property in good condition and short walk into whitby.

The house was very spacious with all the facilities and was in a good location